Privacy Policy

Prime Facility Services LCC respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information.

Information We Collect:

We may collect personal information such as your name, phone number, email address, and any information you provide when contacting us, booking services, or filling out forms.

How We Use Your Information:

We use your information to:

• Provide and manage our services
• Communicate with you regarding appointments, services, and support
• Send SMS messages if you have opted in
• Improve our services and customer experience

Sharing of Information:

We do not sell or rent your personal information. We may share your information with service providers only as necessary to operate our business.

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Data Security:

We take appropriate measures to protect your personal information from unauthorized access, disclosure, or misuse.

Your Choices:

You may choose not to provide certain information, and you may opt out of communications at any time.

Types of SMS Communications:

If you have consented to receive text messages from Prime Facility Services LCC, you may receive messages related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers (if applicable)

Message Frequency:

Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.

Potential Fees for SMS Messaging:

Standard message and data rates may apply depending on your carrier.

Opt-In Method:

You may opt in to receive SMS messages by:

• Submitting an online form
• Verbally providing consent during a conversation
• Filling out a paper form

Opt-Out Method:

You can opt out at any time by replying “STOP” to any SMS message. You may also contact us directly to be removed.

Help:

For assistance, reply “HELP” or visit primefac.net

Additional Options:

You can choose not to receive SMS messages by not selecting the SMS consent option on our forms.

Standard Messaging Disclosures:

• Message and data rates may apply
• You can opt out at any time by texting “STOP”
• For help, text “HELP” or visit our website
• Message frequency may vary